Broadcasted on: Tuesday, 12th of March 2024 at 19:00 UTC
Service Delivery Committee
Broadcasted on: Tuesday, 12th of March 2024 at 19:00 UTC
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01
Apologies for Absence
To receive apologies for absence from Members to determine the quorum of the meeting in accordance with Rule 7 of Part 4 of the Constitution.
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06
Petitions and Deputations
To receive any Petitions and, or, Deputations in accordance with Rule(s) 11 and 12 of Part 4 of the Constitution and the Petitions Procedure Rules respectively.
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07
Corporate Performance Update (Q3 2023/24)
Report of the Head of Customer Service & Transformation
Corporate Performance Update (Q3 2023/24)
Appendix 1 - Operational Update Q3
Appendix 2 - Customer Service Excellence Award Report Dec 2023
Appendix 3 - Customer Service Statistical Analysis Q3
Appendix 4 - Forward Planning Events Calendar
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09
Extension of the Delegation and Collaboration Agreement in Relation to the Lightbulb Service
Report of the Strategic Director
Extension of the Delegation and Collaboration Agreement in Relation to the Lightbulb Service
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Minutes of Previous Meeting
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Corporate Performance Update (Q3 2023/24)
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Appendix 1 - Operational Update Q3
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Appendix 2 - Customer Service Excellence Award Report Dec 2023
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Appendix 3 - Customer Service Statistical Analysis Q3
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Appendix 4 - Forward Planning Events Calendar
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Appendix 5 - Collection Rate Improvement Plan 23/24 Update
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Appendix 6 - New Collection Rate Improvement Plan 24/25
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Extension of the Delegation and Collaboration Agreement in Relation to the Lightbulb Service
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Cllr Rosemarie Adams
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Cllr Naveed Alam
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Cllr Santokh Athwal
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Samuel Ball
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Cllr Lee Bentley
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Cllr Bill Boulter
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Cllr Frank Broadley
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Cllr Jasvir Chohan
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Cllr Liz Darling
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Chris Eyre
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Cllr Kamal Ghattoraya
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David Gill
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Cllr Colin Gore
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Cllr Samia Haq
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Trish Hatton
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Cllr Jeffrey Kaufman
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Cllr Kevin Loydall
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Cllr Carl Martin
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Teresa Neal
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Claire Werra
Cllr Rosemarie Adams
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Cllr Naveed Alam
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Cllr Santokh Athwal
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Samuel Ball
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Cllr Lee Bentley
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Cllr Bill Boulter
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Cllr Frank Broadley
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Cllr Jasvir Chohan
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Cllr Liz Darling
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Chris Eyre
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Cllr Kamal Ghattoraya
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David Gill
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Cllr Colin Gore
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Cllr Samia Haq
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Trish Hatton
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Cllr Jeffrey Kaufman
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Cllr Kevin Loydall
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Cllr Carl Martin
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Teresa Neal
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Claire Werra
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