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• 

  00

  Opening

  
  • 0:50 Cllr. Garth (Bill) A Boulter
  • 1:29 Kirstie Robson
  • 1:34 Cllr. Garth (Bill) A Boulter
• 

  01

  Apologies for Absence

  

  To receive apologies for absence from Members to determine the quorum of the meeting in accordance with Rule 7 of Part 4 of the Constitution.
• 

  02

  Appointment of Substitutes

  

  To appoint substitute Members in accordance with Rule 26 of Part 4 of the Constitution and the Substitution Procedure Rules.

  • 1:49 Kirstie Robson
  • 1:51 Cllr. Garth (Bill) A Boulter
  • 1:53 Cllr. Carl J R Martin
• 

  03

  Declarations of Interest

  

  Members are reminded that any declaration of interest should be made having regard to the Members’ Code of Conduct. In particular, Members must make clear the nature of the interest and whether it is 'pecuniary' or ‘non-pecuniary'.

  • 2:04 Cllr. Garth (Bill) A Boulter
• 

  04

  Minutes of the Previous Meeting

  

  To read, confirm and approve the minutes of the previous meeting in accordance with Rule 19 of Part 4 of the Constitution.
• 

  05

  Action List Arising from the Previous Meeting

  

  To read, confirm and note the Action List arising from the previous meeting.

   
• 

  06

  Petitions and Deputations

  

  To receive any Petitions and, or, Deputations in accordance with Rule(s) 11 and 12 of Part 4 of the Constitution and the Petitions Procedure Rules respectively.

  • 2:38 Kirstie Robson
  • 2:40 Cllr. Garth (Bill) A Boulter
• 

  07

  Corporate Performance Update (Q4 2024/25)

  

  Report of the Head of Customer Service and transformation.

  • 2:49 Trish Hatton
  • 3:35 Trish Hatton
  • 6:42 Cllr Samia Haq
  • 7:00 Trish Hatton
  • 7:01 Trish Hatton
  • 7:33 Cllr Naveed Alam
  • 7:36 Cllr Colin Gore
  • 8:53 Cllr. Garth (Bill) A Boulter
  • 8:55 Cllr. Garth (Bill) A Boulter
  • 8:55 Trish Hatton
  • 8:59 Trish Hatton
  • 10:32 Cllr. Garth (Bill) A Boulter
  • 10:33 Cllr Colin Gore
  • 10:43 Cllr Colin Gore
  • 10:58 Cllr. Garth (Bill) A Boulter
  • 11:00 Cllr. Garth (Bill) A Boulter
  • 11:11 Cllr. Garth (Bill) A Boulter
  • 11:11 Cllr Naveed Alam
  • 11:21 Cllr. Garth (Bill) A Boulter
  • 11:32 Trish Hatton
  • 11:53 Cllr. Garth (Bill) A Boulter
  • 12:21 Chris Eyre
  • 12:21 Chris Eyre
  • 16:55 Cllr. Garth (Bill) A Boulter
  • 16:57 Cllr Naveed Alam
  • 16:59 Cllr Naveed Alam
  • 17:00 Cllr Naveed Alam
  • 17:07 Chris Eyre
  • 17:25 Chris Eyre
  • 17:26 Cllr Naveed Alam
  • 17:42 Chris Eyre
  • 18:04 Chris Eyre
  • 18:07 Cllr. Carl J R Martin
  • 18:17 Chris Eyre
  • 18:33 Chris Eyre
  • 18:35 Cllr. Carl J R Martin
  • 18:49 Cllr. Carl J R Martin
  • 19:29 Chris Eyre
  • 19:33 Chris Eyre
  • 20:21 Cllr. Jeffrey Kaufman
  • 20:54 Trish Hatton
  • 20:55 Trish Hatton
  • 22:41 Cllr. Jeffrey Kaufman
  • 22:47 Trish Hatton
  • 23:09 Cllr. Jeffrey Kaufman
  • 23:21 Cllr. Lee A Bentley
  • 24:10 Trish Hatton
  • 24:13 Cllr. Garth (Bill) A Boulter
  • 24:23 Trish Hatton
  • 26:14 Cllr. Lee A Bentley
  • 26:16 Chris Eyre
  • 26:17 Cllr. Garth (Bill) A Boulter
  • 26:24 Cllr. Garth (Bill) A Boulter
  • 26:26 Chris Eyre
  • 26:28 Cllr. Garth (Bill) A Boulter
  • 26:30 Chris Eyre
  • 26:34 Chris Eyre
  • 27:26 Cllr. Garth (Bill) A Boulter
  • 27:28 Cllr. Garth (Bill) A Boulter
  • 27:29 Cllr Samia Haq
  • 27:48 Cllr Samia Haq
  • 30:07 Cllr. Lee A Bentley
  • 30:08 Cllr. Garth (Bill) A Boulter
  • 30:09 Chris Eyre
  • 30:51 Chris Eyre
  • 30:58 Cllr. Garth (Bill) A Boulter
  • 31:03 Cllr. Garth (Bill) A Boulter
  • 31:08 Cllr. Lee A Bentley
  • 31:10 Trish Hatton
  • 31:28 Cllr. Lee A Bentley
  • 31:33 Cllr. Garth (Bill) A Boulter
  • 31:39 Cllr. Lee A Bentley
  • 31:43 Cllr. Garth (Bill) A Boulter
  • 32:12 Cllr Samia Haq
  • 32:12 Cllr Samia Haq
  • 32:15 Cllr Samia Haq
  • 32:17 Cllr. Lee A Bentley
  • 32:18 Cllr Samia Haq
  • 32:30 Cllr. Garth (Bill) A Boulter
  • 32:31 Cllr. Garth (Bill) A Boulter
  • 32:38 Chris Eyre
  • 32:40 Chris Eyre
  • 32:51 Cllr. Garth (Bill) A Boulter
  • 33:34 Cllr. Lee A Bentley
  • 33:40 Cllr. Garth (Bill) A Boulter
  • 33:50 Cllr. Lee A Bentley
  • 33:59 Teresa Neal
  • 34:34 Teresa Neal
  • 36:27 Cllr. Lee A Bentley
  • 36:28 Cllr. Lee A Bentley
  • 36:30 Cllr. Lee A Bentley
  • 37:29 Teresa Neal
  • 37:36 Teresa Neal
  • 38:42 Cllr Samia Haq
  • 40:00 Teresa Neal
  • 41:51 Cllr. Garth (Bill) A Boulter
  • 41:52 Cllr. Garth (Bill) A Boulter
  • 42:23 Cllr. Jeffrey Kaufman
  • 42:23 Cllr. Jeffrey Kaufman
  • 42:37 Trish Hatton
  • 44:45 Cllr. Jeffrey Kaufman
  • 45:28 Trish Hatton
  • 45:29 Cllr. Garth (Bill) A Boulter
  • 45:29 Cllr. Garth (Bill) A Boulter
  • 45:30 Cllr. Garth (Bill) A Boulter
  • 45:46 Cllr. Garth (Bill) A Boulter
  • 45:51 Cllr Colin Gore
  • 46:16 Trish Hatton
  • 46:17 Trish Hatton
  • 46:20 Trish Hatton
  • 47:05 Cllr. Garth (Bill) A Boulter
  • 47:06 Cllr. Garth (Bill) A Boulter
  • 47:14 Cllr Samia Haq
  • 47:33 Trish Hatton
  • 47:35 Trish Hatton
  • 47:36 Trish Hatton
  • 49:36 Cllr. Garth (Bill) A Boulter
  • 49:36 Cllr. Garth (Bill) A Boulter
  • 50:40 Cllr. Jeffrey Kaufman
  • 50:40 Cllr. Jeffrey Kaufman
  • 51:18 Teresa Neal
  • 51:37 Cllr. Jeffrey Kaufman
  • 52:00 Cllr. Garth (Bill) A Boulter
  • 52:14 Cllr. Jeffrey Kaufman
  • 52:18 Cllr. Garth (Bill) A Boulter
  • 52:24 Cllr. Jeffrey Kaufman
  • 52:37 Cllr. Garth (Bill) A Boulter
  • 52:44 Teresa Neal
  • 53:29 Cllr. Garth (Bill) A Boulter
  • 53:35 Cllr Samia Haq
  • 53:36 Cllr Samia Haq
  • 53:57 Cllr. Garth (Bill) A Boulter
  • 54:09 Cllr. Garth (Bill) A Boulter
  • 54:15 Cllr Colin Gore
  • 54:18 Cllr Colin Gore
  • 54:33 Cllr. Garth (Bill) A Boulter
  • 54:40 Cllr. Garth (Bill) A Boulter
  • 54:47 Cllr. Garth (Bill) A Boulter
  • 55:02 Cllr Naveed Alam
  • 55:04 Cllr Naveed Alam
  • 55:28 Cllr. Garth (Bill) A Boulter
  • 55:32 Cllr Naveed Alam
  • 55:41 Cllr Naveed Alam
  • 55:48 Cllr. Garth (Bill) A Boulter
  • 55:49 Cllr. Garth (Bill) A Boulter
  • 56:09 Cllr Naveed Alam
  • 56:12 Cllr Naveed Alam
  • 56:20 Cllr. Garth (Bill) A Boulter
  • 56:21 Cllr. Jeffrey Kaufman
  • 57:09 Cllr. Jeffrey Kaufman
  • 57:11 Cllr. Garth (Bill) A Boulter
  • 57:28 Cllr. Jeffrey Kaufman
  • 57:29 Cllr. Garth (Bill) A Boulter
  • 58:36 Cllr. Jeffrey Kaufman
  • 58:38 Cllr. Garth (Bill) A Boulter
  • 58:59 Cllr. Jeffrey Kaufman
  • 59:22 Cllr. Garth (Bill) A Boulter
  • 59:24 Cllr. Carl J R Martin
  • 59:38 Cllr. Carl J R Martin
  • 1:00:49 Cllr. Jeffrey Kaufman
  • 1:00:50 Ben Wilson
  • 1:00:51 Cllr. Garth (Bill) A Boulter
  • 1:01:01 Ben Wilson
  • 1:01:03 Cllr. Jeffrey Kaufman
  • 1:01:49 Cllr. Garth (Bill) A Boulter
  • 1:01:51 Cllr. Jeffrey Kaufman
  • 1:03:10 Cllr. Garth (Bill) A Boulter
  • 1:03:20 Teresa Neal
  • 1:03:51 Teresa Neal
  • 1:04:32 Cllr. Jeffrey Kaufman
  • 1:04:34 Cllr Samia Haq
  • 1:05:01 Cllr Samia Haq
  • 1:05:32 Cllr. Garth (Bill) A Boulter
  • 1:05:54 Cllr. Garth (Bill) A Boulter
  • 1:06:02 Chris Eyre
  • 1:06:08 Chris Eyre
  • 1:07:06 Cllr. Garth (Bill) A Boulter
  • 1:07:16 Cllr. Garth (Bill) A Boulter
  • 1:07:24 Chris Eyre
  • 1:07:27 Cllr. Garth (Bill) A Boulter
  • 1:07:45 Cllr. Garth (Bill) A Boulter
  • 1:07:46 Chris Eyre
  • 1:08:13 Chris Eyre
  • 1:08:32 Cllr. Garth (Bill) A Boulter
  • 1:09:11 Chris Eyre
  • 1:09:18 Chris Eyre
  • 1:09:29 Cllr. Garth (Bill) A Boulter
  • 1:10:00 Cllr. Garth (Bill) A Boulter
  • 1:10:04 Chris Eyre
  • 1:10:18 Cllr. Garth (Bill) A Boulter
  • 1:10:25 Chris Eyre
  • 1:10:44 Cllr. Garth (Bill) A Boulter
  • 1:11:23 Teresa Neal
  • 1:12:48 Cllr. Garth (Bill) A Boulter
  • 1:14:34 Cllr Samia Haq
  • 1:14:40 Cllr Samia Haq
  • 1:15:06 Trish Hatton
  • 1:16:34 Chris Eyre
  • 1:16:35 Cllr. Garth (Bill) A Boulter
  • 1:16:36 Chris Eyre
• 

  08

  Housing Annual Complaints Performance and Service Improvement Report

  

  Report of the Housing Manager.

   

  • 1:18:12 Cllr. Garth (Bill) A Boulter
  • 1:18:23 Chris Eyre
  • 1:19:01 Cllr. Garth (Bill) A Boulter
  • 1:19:02 Cllr Samia Haq
  • 1:19:04 Cllr Samia Haq
  • 1:19:59 Chris Eyre
  • 1:19:59 Cllr. Garth (Bill) A Boulter
  • 1:20:00 Cllr. Garth (Bill) A Boulter
  • 1:20:07 Chris Eyre
  • 1:21:01 Cllr. Garth (Bill) A Boulter
  • 1:21:02 Cllr Samia Haq
  • 1:21:03 Cllr Samia Haq
  • 1:21:16 Chris Eyre
  • 1:21:16 Chris Eyre
  • 1:21:17 Chris Eyre
  • 1:21:38 Cllr. Garth (Bill) A Boulter
  • 1:21:47 Chris Eyre
  • 1:21:49 Chris Eyre

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• 

  Minutes of Previous Meeting

• 

  Action list arising from the Meeting held on 11 March 2025

• 

  Corporate Performance Update (Q4 2024/25)

• 

  Appendix 1 - Operational Update Q4 (2024/25)

• 

  Appendix 2 - B&B Elimination Plan

• 

  Appendix 3 - Stock Condition Survey

• 

  Appendix 4 - Lightbulb Performance Dashboard

• 

  Appendix 5 - Home Gadgets Performance Dashboard

• 

  Appendix 6 - Home Support Grant Figures

• 

  Appendix 7 - Home Discharge Grant Figures

• 

  Appendix 8 - Safe Spaces Dashboard

• 

  Appendix 9 - Community Programme for Active Oadby and Wigston

• 

  Appendix 10 - Bi-annual Complaints Report Oct 24-Mar 25

• 

  Appendix 11 - Forward Planning Events Calendar

• 

  Housing Annual Complaints Performance and Service Improvement Overview Report

• 

  Appendix 1 - Housing Annual Complaints Performance and Service Improvement Report

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• 

  Cllr. Garth A Boulter

• 

  Cllr. Rosemarie Adams

• 

  Cllr Naveed Alam

• 

  Cllr. Santokh Athwal

• 

  Samuel Ball

• 

  Cllr. Lee Bentley

• 

  Cllr Jasvir Chohan

• 

  Cllr Helen Darling

• 

  Chris Eyre

• 

  Cllr Kamal Ghattoraya

• 

  Cllr Colin Gore

• 

  Cllr. Samia Haq

• 

  Trish Hatton

• 

  Cllr Gary Hunt

• 

  Cllr. Jeffrey Kaufman

• 

  Cllr. Kevin Loydall

• 

  Teresa Neal

• 

  Cllr. Carl R Martin

• 

  Kirstie Robson

• 

  Adrian Thorpe

• 

  Ben Wilson

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