Agenda not available for this meeting.

• 

  00

  Opening

  
  • 0:58 Cllr Bill Boulter
• 

  01

  Apologies for Absence

  

  To receive apologies for absence from Members to determine the quorum of the meeting in accordance with Rule 7 of Part 4 of the Constitution.

  • 1:47 Kirstie Robson
  • 1:56 Cllr Bill Boulter
• 

  02

  Appointment of Substitutes

  

  To appoint substitute Members in accordance with Rule 26 of Part 4 of the Constitution and the Substitution Procedure Rules.

  • 2:06 Kirstie Robson
  • 2:18 Cllr Bill Boulter
• 

  03

  Declarations of Interest

  

  Members are reminded that any declaration of interest should be made having regard to the Members’ Code of Conduct. In particular, Members must make clear the nature of the interest and whether it is 'pecuniary' or ‘non-pecuniary'.

  • 2:21 Kirstie Robson
  • 2:22 Cllr Bill Boulter
• 

  04

  Minutes of the Previous Meeting

  

  To read, confirm and approve the minutes of the previous meeting in accordance with Rule 19 of Part 4 of the Constitution.

  Minutes of Previous Meeting

  • 2:36 Cllr Bill Boulter
  • 2:48 Cllr Carl Martin
  • 2:50 Cllr Carl Martin
  • 3:20 Cllr Bill Boulter
  • 3:20 Cllr Samia Haq
  • 3:26 Cllr Bill Boulter
• 

  05

  Action List Arising from the Previous Meeting

  

  To read, confirm and note the Action List arising from the previous meeting.

  Action List

  • 4:08 David Gill
  • 4:10 Cllr Bill Boulter
  • 5:06 David Gill
  • 5:28 Cllr Bill Boulter
  • 5:29 Cllr Jeffrey Kaufman
  • 6:22 David Gill
  • 6:23 David Gill
  • 7:27 Cllr Jeffrey Kaufman
  • 7:36 Cllr Jeffrey Kaufman
  • 8:06 Cllr Jeffrey Kaufman
  • 8:55 David Gill
  • 8:56 Cllr Jeffrey Kaufman
  • 8:58 David Gill
  • 9:02 David Gill
  • 9:35 Cllr Bill Boulter
  • 10:11 Cllr Samia Haq
  • 10:21 Cllr Bill Boulter
  • 10:36 Trish Hatton
  • 10:40 Samuel Ball
  • 10:46 Trish Hatton
• 

  06

  Petitions and Deputations

  

  To receive any Petitions and, or, Deputations in accordance with Rule(s) 11 and 12 of Part 4 of the Constitution and the Petitions Procedure Rules respectively.

  • 10:48 Cllr Bill Boulter
  • 10:51 Kirstie Robson
  • 10:53 Cllr Bill Boulter
  • 10:55 Trish Hatton
• 

  07

  Corporate Performance Update (Q1 2024/25)

  

  Report of the Head of Customer Service & Transformation

  Corporate Performance Update (Q1 2024/25)

  Appendix 1 - Continuous Improvement KPI's (2024/25)

  Appendix 2 - Statutory KPI's (2024/25)

  Appendix 3 - Operational Update (Q1 2024/25)

  Appendix 4 - Lightbulb Dashboard (Q1 2024/25)

  Appendix 5 - Customer Service Statistical Analysis (Q1 2024/25)

  Appendix 6 - Forward Planning Events Calendar (2024/25)

  • 13:18 Cllr Bill Boulter
  • 13:21 Cllr Samia Haq
  • 13:26 Cllr Samia Haq
  • 13:43 Cllr Bill Boulter
  • 13:45 Adrian Thorpe
  • 14:02 Adrian Thorpe
  • 14:15 Cllr Bill Boulter
  • 14:24 Trish Hatton
  • 14:53 Cllr Samia Haq
  • 14:57 Cllr Samia Haq
  • 15:05 Cllr Samia Haq
  • 15:13 David Gill
  • 15:43 Cllr Samia Haq
  • 15:50 Cllr Bill Boulter
  • 15:56 Cllr Bill Boulter
  • 16:34 Cllr Bill Boulter
  • 17:09 Cllr Samia Haq
  • 17:38 Cllr Bill Boulter
  • 17:43 Adrian Thorpe
  • 17:53 Cllr Bill Boulter
  • 18:12 Adrian Thorpe
  • 18:19 Adrian Thorpe
  • 18:24 Cllr Bill Boulter
  • 18:34 Adrian Thorpe
  • 18:41 Cllr Bill Boulter
  • 18:45 Cllr Kevin Loydall
  • 18:51 Cllr Bill Boulter
  • 18:51 Cllr Kevin Loydall
  • 18:53 Cllr Bill Boulter
  • 18:55 Adrian Thorpe
  • 19:00 Cllr Bill Boulter
  • 19:15 Cllr Bill Boulter
  • 19:51 Chris Eyre
  • 19:54 Chris Eyre
  • 20:18 Cllr Samia Haq
  • 20:56 Chris Eyre
  • 20:56 Chris Eyre
  • 23:11 Cllr Samia Haq
  • 23:25 Chris Eyre
  • 23:38 Cllr Bill Boulter
  • 23:39 Cllr Samia Haq
  • 23:43 Cllr Samia Haq
  • 24:29 Chris Eyre
  • 25:34 Cllr Bill Boulter
  • 25:55 Chris Eyre
  • 25:56 Cllr Kevin Loydall
  • 25:57 Cllr Kevin Loydall
  • 26:14 Chris Eyre
  • 26:19 Chris Eyre
  • 26:47 Cllr Kevin Loydall
  • 26:51 Cllr Kevin Loydall
  • 26:51 Chris Eyre
  • 26:52 Cllr Kevin Loydall
  • 27:08 Chris Eyre
  • 28:02 Cllr Bill Boulter
  • 28:19 Chris Eyre
  • 28:27 Cllr Bill Boulter
  • 28:30 Cllr Bill Boulter
  • 30:00 Chris Eyre
  • 30:02 Chris Eyre
  • 31:05 Cllr Jeffrey Kaufman
  • 31:08 Cllr Bill Boulter
  • 31:15 Cllr Jeffrey Kaufman
  • 33:15 Chris Eyre
  • 33:17 Chris Eyre
  • 33:18 Cllr Bill Boulter
  • 33:30 Chris Eyre
  • 34:18 Cllr Jeffrey Kaufman
  • 35:04 Adrian Thorpe
  • 35:09 Cllr Jeffrey Kaufman
  • 35:15 Cllr Bill Boulter
  • 35:16 Cllr Bill Boulter
  • 35:16 Adrian Thorpe
  • 35:27 Adrian Thorpe
  • 35:37 Cllr Carl Martin
  • 35:37 Cllr Bill Boulter
  • 35:38 Cllr Carl Martin
  • 37:07 Chris Eyre
  • 37:10 Cllr Bill Boulter
  • 37:13 Chris Eyre
  • 39:00 Cllr Bill Boulter
  • 39:00 David Gill
  • 39:03 David Gill
  • 40:19 Cllr Carl Martin
  • 40:22 Cllr Bill Boulter
  • 40:40 David Gill
  • 40:45 David Gill
  • 40:45 David Gill
  • 41:15 Cllr Carl Martin
  • 41:16 David Gill
  • 41:17 Cllr Carl Martin
  • 41:21 Cllr Bill Boulter
  • 41:21 Cllr Bill Boulter
  • 41:25 Cllr Samia Haq
  • 41:26 Cllr Samia Haq
  • 42:25 Chris Eyre
  • 42:26 Cllr Bill Boulter
  • 44:08 Cllr Bill Boulter
  • 44:09 Cllr Samia Haq
  • 44:29 Chris Eyre
  • 44:29 Chris Eyre
  • 45:03 Chris Eyre
  • 45:22 Cllr Bill Boulter
  • 45:25 Cllr Kevin Loydall
  • 45:33 Cllr Kevin Loydall
  • 48:02 Chris Eyre
  • 49:09 Cllr Kevin Loydall
  • 50:11 Chris Eyre
  • 50:16 David Gill
  • 50:17 David Gill
  • 51:03 Cllr Kevin Loydall
  • 52:32 Cllr Bill Boulter
  • 52:34 Adrian Thorpe
  • 52:40 Adrian Thorpe
  • 52:44 Adrian Thorpe
  • 53:17 Cllr Bill Boulter
  • 53:19 Cllr Samia Haq
  • 54:10 David Gill
  • 54:16 David Gill
  • 54:16 Cllr Samia Haq
  • 54:19 David Gill
  • 54:25 David Gill
  • 55:48 Cllr Kevin Loydall
  • 55:53 David Gill
  • 55:54 Cllr Kevin Loydall
  • 56:30 David Gill
  • 56:37 Cllr Samia Haq
  • 56:39 David Gill
  • 56:55 Cllr Jeffrey Kaufman
  • 58:54 Cllr Bill Boulter
  • 1:00:33 Chris Eyre
  • 1:00:35 Chris Eyre
  • 1:01:02 Cllr Bill Boulter
  • 1:01:03 Cllr Bill Boulter
  • 1:01:16 Chris Eyre
  • 1:01:25 Cllr Bill Boulter
  • 1:01:29 Chris Eyre
  • 1:01:30 David Gill
  • 1:01:30 David Gill
  • 1:02:09 David Gill
  • 1:02:45 Cllr Bill Boulter
  • 1:03:14 Chris Eyre
  • 1:03:24 Cllr Bill Boulter
  • 1:03:34 Chris Eyre
  • 1:03:35 Cllr Bill Boulter
  • 1:03:43 Cllr Jeffrey Kaufman
  • 1:03:47 Cllr Jeffrey Kaufman
  • 1:05:04 Cllr Bill Boulter
  • 1:05:08 Chris Eyre
  • 1:05:11 Chris Eyre
  • 1:05:29 Cllr Bill Boulter
  • 1:05:36 Cllr Naveed Alam
  • 1:05:49 Cllr Naveed Alam
  • 1:06:23 Cllr Carl Martin
  • 1:07:41 Cllr Bill Boulter
  • 1:07:43 Cllr Kevin Loydall
  • 1:07:58 Cllr Kevin Loydall
  • 1:08:54 Cllr Bill Boulter
  • 1:08:55 Cllr Kevin Loydall
  • 1:08:57 Cllr Samia Haq
  • 1:09:55 David Gill
  • 1:09:55 David Gill
  • 1:09:58 Cllr Bill Boulter
  • 1:10:05 David Gill
  • 1:10:57 Chris Eyre
  • 1:11:02 Cllr Bill Boulter
  • 1:12:09 Chris Eyre
  • 1:12:25 Chris Eyre
  • 1:13:09 Chris Eyre
  • 1:13:13 Cllr Bill Boulter
  • 1:14:39 Cllr Bill Boulter
  • 1:14:41 Cllr Samia Haq
  • 1:14:45 Cllr Samia Haq
  • 1:15:13 Chris Eyre
  • 1:15:14 Cllr Samia Haq
  • 1:15:28 Chris Eyre
  • 1:17:14 Cllr Bill Boulter
  • 1:17:37 Trish Hatton
  • 1:17:45 Cllr Bill Boulter
  • 1:19:13 David Gill
  • 1:19:47 Cllr Bill Boulter
  • 1:19:49 Cllr Samia Haq
  • 1:20:07 Cllr Bill Boulter
  • 1:20:11 Trish Hatton
  • 1:20:18 David Gill
  • 1:20:18 Trish Hatton
  • 1:20:26 Cllr Bill Boulter
  • 1:20:26 Trish Hatton
  • 1:20:36 David Gill
  • 1:20:55 Trish Hatton
  • 1:20:58 Cllr Bill Boulter
  • 1:21:15 David Gill
  • 1:21:56 Cllr Bill Boulter
  • 1:21:58 David Gill
  • 1:22:03 Cllr Bill Boulter
  • 1:22:11 Cllr Kevin Loydall
  • 1:22:12 Cllr Jeffrey Kaufman
  • 1:22:13 Cllr Jeffrey Kaufman
  • 1:22:47 David Gill
  • 1:23:28 Cllr Jeffrey Kaufman
  • 1:23:31 Cllr Kevin Loydall
  • 1:23:32 Cllr Kevin Loydall
  • 1:23:46 Cllr Bill Boulter
  • 1:23:48 Cllr Naveed Alam
  • 1:24:21 Trish Hatton
  • 1:24:26 Trish Hatton
  • 1:24:35 Cllr Bill Boulter
  • 1:24:35 Cllr Naveed Alam
  • 1:24:36 Cllr Bill Boulter
  • 1:24:52 Cllr Colin Gore
  • 1:25:03 Cllr Colin Gore
  • 1:25:09 Cllr Bill Boulter
  • 1:25:15 David Gill
  • 1:26:54 Cllr Bill Boulter
  • 1:26:59 Cllr Colin Gore
  • 1:27:21 Cllr Bill Boulter
  • 1:27:47 Cllr Bill Boulter
  • 1:27:52 Cllr Bill Boulter
  • 1:28:11 David Gill
  • 1:28:42 Cllr Bill Boulter
  • 1:28:45 David Gill
  • 1:28:53 Cllr Bill Boulter
  • 1:29:02 Cllr Carl Martin
  • 1:29:07 Cllr Bill Boulter
  • 1:29:10 Cllr Jeffrey Kaufman
  • 1:29:14 Cllr Jeffrey Kaufman
  • 1:30:18 David Gill
  • 1:30:26 David Gill
  • 1:31:14 Cllr Carl Martin
  • 1:32:00 David Gill
  • 1:32:04 David Gill
  • 1:32:28 Cllr Carl Martin
  • 1:32:30 Cllr Bill Boulter
  • 1:32:32 Cllr Naveed Alam
  • 1:32:42 Cllr Bill Boulter
  • 1:32:42 David Gill
  • 1:33:06 Cllr Bill Boulter
  • 1:33:16 Cllr Bill Boulter
  • 1:33:46 David Gill
  • 1:34:05 Cllr Bill Boulter
  • 1:34:32 David Gill
  • 1:34:42 Cllr Bill Boulter
  • 1:34:48 David Gill
  • 1:34:49 Cllr Bill Boulter
  • 1:34:51 David Gill
  • 1:34:55 Cllr Bill Boulter
  • 1:35:06 Cllr Bill Boulter
  • 1:35:10 Cllr Samia Haq
  • 1:35:36 Cllr Bill Boulter
  • 1:35:37 David Gill
  • 1:35:46 David Gill
  • 1:36:53 Cllr Colin Gore
  • 1:37:04 David Gill
  • 1:37:10 Cllr Colin Gore
  • 1:37:14 David Gill
  • 1:37:18 David Gill
  • 1:37:24 Cllr Naveed Alam
  • 1:37:48 David Gill
  • 1:38:28 Cllr Bill Boulter
  • 1:38:31 Cllr Kevin Loydall
  • 1:39:00 Cllr Bill Boulter
  • 1:39:37 David Gill
  • 1:39:59 Cllr Bill Boulter
  • 1:40:46 David Gill
  • 1:40:53 Cllr Bill Boulter
  • 1:41:18 David Gill
  • 1:41:52 Cllr Bill Boulter
  • 1:41:55 David Gill
  • 1:41:56 Trish Hatton
  • 1:41:56 Trish Hatton
  • 1:43:15 Cllr Bill Boulter
  • 1:43:15 Cllr Naveed Alam
  • 1:43:25 Cllr Bill Boulter
  • 1:43:26 Samuel Ball
  • 1:43:29 Trish Hatton
  • 1:43:30 Trish Hatton
  • 1:43:45 David Gill
  • 1:43:45 David Gill
  • 1:44:19 Cllr Naveed Alam
  • 1:44:20 David Gill
  • 1:44:25 Cllr Naveed Alam
  • 1:44:37 David Gill
  • 1:44:41 Teresa Neal
  • 1:44:42 Teresa Neal
  • 1:45:19 Cllr Bill Boulter
  • 1:45:19 Cllr Carl Martin
  • 1:45:30 Cllr Bill Boulter
  • 1:45:31 David Gill
  • 1:45:38 Teresa Neal
  • 1:45:39 Teresa Neal
  • 1:46:00 Cllr Bill Boulter
  • 1:46:03 Cllr Samia Haq
  • 1:46:13 David Gill
  • 1:46:14 David Gill
  • 1:46:16 Trish Hatton
  • 1:46:17 Trish Hatton
  • 1:47:26 Cllr Bill Boulter
  • 1:49:20 Cllr Jeffrey Kaufman
  • 1:50:04 Teresa Neal
  • 1:50:05 Teresa Neal
  • 1:50:21 Teresa Neal
  • 1:50:51 Cllr Bill Boulter
  • 1:50:53 Cllr Bill Boulter
  • 1:50:56 Cllr Kevin Loydall
  • 1:51:21 Cllr Samia Haq
  • 1:51:22 Cllr Samia Haq
  • 1:51:32 Cllr Kevin Loydall

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• 

  Minutes of Previous Meeting

• 

  Action List

• 

  Corporate Performance Update (Q1 2024/25)

• 

  Appendix 1 - Continuous Improvement KPI's (2024/25)

• 

  Appendix 2 - Statutory KPI's (2024/25)

• 

  Appendix 3 - Operational Update (Q1 2024/25)

• 

  Appendix 4 - Lightbulb Dashboard (Q1 2024/25)

• 

  Appendix 5 - Customer Service Statistical Analysis (Q1 2024/25)

• 

  Appendix 6 - Forward Planning Events Calendar (2024/25)

There are no members...

• 

  Cllr. Garth A Boulter

• 

  Cllr. Rosemarie Adams

• 

  Cllr Naveed Alam

• 

  Cllr. Santokh Athwal

• 

  Samuel Ball

• 

  Cllr. Lee Bentley

• 

  Cllr Bill Boulter

• 

  Cllr. Frank Broadley

• 

  Cllr Jasvir Chohan

• 

  Cllr Helen Darling

• 

  Cllr Liz Darling

• 

  Chris Eyre

• 

  Cllr John Ford

• 

  Cllr Kamal Ghattoraya

• 

  Cllr Fula (Kamal) Ghattoraya

• 

  David Gill

• 

  Cllr Colin Gore

• 

  Cllr. Samia Haq

• 

  Trish Hatton

• 

  Cllr Gary Hunt

• 

  Cllr. Jeffrey Kaufman

• 

  Cllr. Kevin Loydall

• 

  Teresa Neal

• 

  Cllr. Carl R Martin

• 

  Kirstie Robson

• 

  Adrian Thorpe

• 

  Sebastian Wheeliker

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Samuel Ball

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Teresa Neal

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