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• 01

  Apologies

  

• 02

  Declarations by Members of Statutory Disclosable Pecuniary Interests, Compulsory Registerable Non-Pecuniary Interests and Voluntary Registerable Non-Pecuniary Interests in Matters on this Agenda

  

• 03

  Announcements (If Any)

  

• 04

  Deputations (If Any)

  

  Requests to speak at the Committee on a matter within its terms of reference must be made in writing to the Democratic Services Officer named on the front of this agenda by 5pm two working days before the meeting.

   

• 05

  Notification of any Items of Business That The Chair Considers Urgent

  

• 06

  Minutes

  

  To approve and sign the minutes of the meeting held on 14 July 2025.

   

• 07

  Improving citizen experience

  

  Report of the Head of Customer and Registration Services and the Chief Experience and Information Officer.

   

  This report sets out the Council’s ambitious vision to become a more relational organisation, our progress to date and the steps being undertaken to achieve this from a lens of citizen experience. It shows some of the challenges currently being faced in our Customer Service delivery and lays out our road map to addressing these concerns through development of our digital and analogue customer journeys and through the development of tools to standardise experience across the council. 

   

• 08

  Work Programme 2025/26

  

  Report of the Director of Strategy, Design and Insight.

   

  This paper provides an outline of the 2025/26 work programme.   

   

• 09

  Any Other Business That the Chair Considers Urgent

  

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• 

  Minutes , 14/07/2025 Resources and Corporate Performance Scrutiny Committee

• 

  Customer Services update to RCP September 25

• 

  RCP Work Programme report September 25

• 

  Appendix b - action tracker

There are no members...

• 

  Cllr. Steve Adams

• 

  Cllr. Camron Aref-Adib

• 

  Cllr. Ajok Athian

• 

  Joanna Brown

• 

  Cllr. Linda Chung

• 

  Cllr. Nina De Ayala Parker

• 

  Cllr. Rebecca Filer

• 

  Cllr. Edmund Frondigoun

• 

  Cllr. Julian Fulbrook

• 

  Cllr. Lorna Greenwood

• 

  Osian Jones

• 

  Tariq Khan

• 

  Nick Kimber

• 

  Cllr. Matthew Kirk

• 

  Cllr. Izzy Lenga

• 

  Ben Lynn

• 

  Cllr. Liam Martin-Lane

• 

  Andrew Maughan

• 

  Cllr. Shah Miah

• 

  Hanad Mohamed

• 

  Kathryn Myers

• 

  Cllr. Richard Olszewski

• 

  Daniel Omisore

• 

  Cllr. Andrew Parkinson

• 

  Cllr. Nazma Rahman

• 

  Financial Adviser, Jon Rowney

• 

  Democratic Services

• 

  Cllr. James Slater

• 

  Hugh Smith

• 

  Cllr. Robert Thompson

• 

  Vicky Wemyss-Cooke

Cllr. Steve Adams

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