Agenda not available for this meeting.

• 

  01

  Apologies for Absence

  

  To receive any apologies for absence from members of the Board.
• 

  02

  Declarations of Interest

  

  Members to declare any interests in and/or the existence and nature of any political party whip on matters to be discussed at the meeting.
• 

  03

  Minutes

  

  To confirm the minutes of the meeting held on 12 September 2024.

  03 - 02 - 12 September 2024
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  04

  Additional Items of Business

  

  To determine whether there are any additional items of business to be considered as a  matter of urgency.
• 

  05

  Performance Management Framework - 2024/25 Quarter 1 Monitoring

  

  To consider the progress on the further development of the Corporate Performance Management Framework and comment on the 2024/25 Quarter 1 monitoring reports.

  Performance Management Framework - 2024-25 Quarter 1 Monitoring

  Appendix 1 Corporate Performance Indicators Q1

  Appendix 2 Assistant Director Business Plan Updates Summary Q1

  Appendix 3 Corporate PI Targets

  Appendix 4 - PIs to be removed or amended

  Appendix 5 - Strategic Risk Register
• 

  06

  Customer Feedback Annual Report 2023/ 24

  

  To consider and comment upon the Customer Feedback Annual Report 2023/ 24.

  06 - Customer Feedback Covering Report

  06a - SMBC Customer Feedback Annual Report 2023 - 2024)

  06b - SMBC Customer Feedback Annual Report Presentation
• 

  07

  Tracking and Monitoring of Scrutiny Recommendations

  

  To consider and note progress on the implementation of actions and recommendations.

  07 - Tracking and Monitoring of Scrutiny Recommendations

  07a - BCSMB Tracker
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  08

  Cabinet Forward Plan and Scrutiny Management Board Work Programme

  

  To note and review the Cabinet Forward Plan and the Board’s Work Programme 2024/25.

  08 - Cabinet Forward Plan and Scrutiny Management Board Work Programme

  08a - Forward Plan

  08b - BCSMB Work Programme 2024-25

  08c - Prioritisation Tool

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• 

  03 - 02 - 12 September 2024

• 

  Performance Management Framework - 2024-25 Quarter 1 Monitoring

• 

  Appendix 1 Corporate Performance Indicators Q1

• 

  Appendix 2 Assistant Director Business Plan Updates Summary Q1

• 

  Appendix 3 Corporate PI Targets

• 

  Appendix 4 - PIs to be removed or amended

• 

  Appendix 5 - Strategic Risk Register

• 

  06 - Customer Feedback Covering Report

• 

  06a - SMBC Customer Feedback Annual Report 2023 - 2024)

• 

  06b - SMBC Customer Feedback Annual Report Presentation

• 

  07 - Tracking and Monitoring of Scrutiny Recommendations

• 

  07a - BCSMB Tracker

• 

  08 - Cabinet Forward Plan and Scrutiny Management Board Work Programme

• 

  08a - Forward Plan

• 

  08b - BCSMB Work Programme 2024-25

• 

  08c - Prioritisation Tool

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