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  01

  Apologies

  
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  02

  Declarations by Members of Statutory Disclosable Pecuniary Interests, Compulsory Registerable Non-Pecuniary Interests and Voluntary Registerable Non-Pecuniary Interests in Matters on this Agenda

  
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  03

  Announcements

  

  Broadcast of the meeting

   

  The Chair to announce the following: ‘In addition to the rights by law that the public and press have to record this meeting, I would like to remind everyone that this meeting is being broadcast live by the Council to the Internet and can be viewed on our website for twelve months after the meeting. After that time, webcasts are archived and can be made available upon request.

   

  If you have asked to address the meeting, you are deemed to be consenting to having your contributions recorded and broadcast, including video when switched on, and to the use of those sound recordings and images for webcasting and/or training purposes.’

   

  Any other announcements

   
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  04

  Deputations (If Any)

  

  Requests to speak at the Committee on a matter within its terms of reference must be made in writing to the clerk named on the front of this agenda by 5pm two working days before the meeting.

   
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  05

  Notification of any Items of Business That The Chair Considers Urgent

  
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  06

  Minutes

  

  To approve and sign the minutes of the meeting held on 14 November 2023 and the 19 December 2023.

  Minutes , 14/11/2023 Resources and Corporate Performance Scrutiny Committee

  Minutes , 19/12/2023 Resources and Corporate Performance Scrutiny Committee
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  07

  London Borough of Camden Annual Complaints Report 2022/2023

  

  Report of the Borough Solicitor.

   

  This is the London Borough of Camden’s annual complaints report for the period 1^st April 2022 to 31^st March 2023.

   

  It is a single report that includes information on complaints across all directorates. The report also provides information for decisions issued by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO) in the same period.

   

  The report, how it is presented and what it contains, continues to develop and evolve and as in previous years suggestions for improvements are sought from Members. Members are an important source of insight and intelligence on concerns raised by residents and communities.

   

  The report also includes information on other types of formal enquiries which are often linked to complaints:

   

  -        Member Enquiries and MP Enquiries.

  -        Freedom of Information (FOI) Requests.

  -        Judicial Reviews

   

  The Council’s Constitution states that the Ombudsman decisions on cases where there have been mistakes or failings (called “maladministration”) should be presented to Cabinet on an annual basis for their information only. Therefore, the report provides the decisions issued by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO) in the same period and this report will be presented to Cabinet.

   

  Annual Complaints Report 2022~2023

  Appendix 1~Stage 1 by Month 22~23

  Appendix 2~Stage 1 Performance 22~23

  Appendix 3~Stage 1 Outcomes 22~23

  Appendix 4~Stage 2 by Month 22~23

  Appendix 5~Stage 2 Performance 22~23

  Appendix 6~Stage 2 Outcomes 22~23

  Appendix 7~Local Government & Social Care Ombudsman Data 22~23

  Appendix 8~Housing Ombudsman Data 22~23
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  08

  Annual Report of the Cabinet Member for Finance and Cost of Living

  

  Report of the Cabinet Member for Finance and Cost of Living.

   

  The Cabinet Member for Finance and Cost of Living provides the Resources and Corporate Performance Scrutiny Committee with his annual report for discussion.

   

  Annual Report of the Cabinet Member for Finance and Cost of Living
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  09

  Work Programme 2023/24 and Action Tracker

  

  Report of the Executive Director Corporate Service.

   

  This paper provides an outline of the 2023/24 work programme and provides an update on actions requested at previous meetings of the Committee in the Action Tracker.

  Work Programme January 24

  Action Tracker 2023-24
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  10

  Any Other Business That the Chair Considers Urgent

  

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• 

  Minutes , 14/11/2023 Resources and Corporate Performance Scrutiny Committee

• 

  Minutes , 19/12/2023 Resources and Corporate Performance Scrutiny Committee

• 

  Annual Complaints Report 2022~2023

• 

  Appendix 1~Stage 1 by Month 22~23

• 

  Appendix 2~Stage 1 Performance 22~23

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  Appendix 3~Stage 1 Outcomes 22~23

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  Appendix 4~Stage 2 by Month 22~23

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  Appendix 5~Stage 2 Performance 22~23

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  Appendix 6~Stage 2 Outcomes 22~23

• 

  Appendix 7~Local Government & Social Care Ombudsman Data 22~23

• 

  Appendix 8~Housing Ombudsman Data 22~23

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  Annual Report of the Cabinet Member for Finance and Cost of Living

• 

  Work Programme January 24

• 

  Action Tracker 2023-24

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